Course Overview

Maintaining team morale and building an engaged workforce can be challenging for all leaders, particularly during challenging times. However, by gaining a better understanding and improving stress, mental health, and its impact on resilience, managers can develop more resilient teams, while enhancing their own skills.

The course focuses on developing greater awareness and skills in four key areas: supporting others and yourself, coping with stress, mental health awareness and leading a resilient team.

Throughout the course, delegates will also learn about the Red Cross’s CALMER framework and how to apply it in various situations across the four areas.

Learning Outcomes

• Understand what causes and triggers stress, how it affects us and how we can help ourselves to improve our own and our team’s resilience.
• Learn about the CALMER framework (Consider, Acknowledge, Listen, Manage, Enable and Resource) and how to use it to support others and yourself.
• Develop an increased awareness of the different ways people are affected by mental health problems, including anxiety and depression.
• Identify different behaviours (psychosis, unusual and challenging), the contributing factors and how to use CALMER to support someone who is distressed.
• Learn how to manage difficult situations, challenging behaviours, people’s reactions and sometimes the powerful emotions these can evoke.
• Understand what a resilient person and team are and how to lead them in using CALMER to build the ultimate dream team.

Intended Audience

Managers and supervisory staff at all levels.

Course Duration

1 day course.

Course Requirements

A desktop computer or laptop with the following:

• Web camera
• Speakers
• Microphone

Alternatively, participants can use a tablet. Mobile phones are not permitted as they do not provide the same functionality enabling participants to interact with the course effectively.

Due to this being an interactive course, if you do not have a device with a web camera, speakers and microphone, you will not be able to attend.

Please download the Zoom app rather than joining the call via a web browser as the app provides more functionality and a far more stable connection. You may need to speak to your IT department to assist and allow for the app to be installed.

Furthermore, participants will benefit from attending the course in a private space where they can interact with the facilitators and other candidates.

Course Sales

This course is free to any organisation in England that is part of the NC1 contract.

For any person or organisation outside of the NC1 contract interested in accessing any of our courses from the UK or Internationally, please contact the Academy to enquire about availability and course cost.

Further Information

If you have any questions, please email petctacademy@christie.nhs.uk

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