Course Overview

Maintaining a positive mindset in busy, high-pressure and rapidly changing environments can be a constant and significant challenge. This can place individuals and teams in difficult situations that can cause excess stress, impact morale, and diminish resilience.

While we cannot necessarily change or remove the external factors causing these negative impacts on ourselves and the team, we can improve how we react to situations, how we deal with them and how they affect us.

The course focuses on developing greater awareness and skills to support ourselves and others, cope with stress and build resilience.

Throughout the course, delegates will also learn about the Red Cross’s CALMER framework and how to apply it in various situations.

Learning Outcomes

• Understand what causes and triggers stress, how it affects us and how we can help ourselves to improve our own and the teams resilience.
• Learn about the CALMER framework (Consider, Acknowledge, Listen, Manage, Enable and Resource) and how to use it to support ourselves and others.
• Learn how to cope with difficult situations, challenging behaviours, your own and others’ reactions and sometimes the powerful emotions these can evoke.
• Understand what a resilient person and team are and how to use CALMER to build resilience.

Intended Audience

All staff regardless of level and position.

Course Duration

1 half-day course.

Course Requirements

Join via desktop computer or laptop with the following:

• Web camera
• Speakers
• Microphone

Mobile phones and Tablets are not permitted as they do not provide the same functionality enabling participants to interact with the course effectively.

As this is an interactive course, if you do not have a device with a web camera, speakers and microphone, you will not be allowed to attend. Multiple delegates are not allowed to join from a single computer.

Please download the Zoom app rather than joining the call via a web browser as the app provides more functionality and a far more stable connection. You may need to speak to your IT department to assist and allow for the app to be installed.

In this workshop we will be discussing our professional experiences and confidentiality will be paramount. Participants must be in a private space, free from interruption and where they cannot be overheard.

Course Sales

This course is free to any organisation in England that is part of the NC1 contract.

For any person or organisation outside of the NC1 contract interested in accessing any of our courses from the UK or Internationally, please contact the Academy to enquire about availability and course cost.

Further Information

If you have any questions, please email petctacademy@christie.nhs.uk

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