december, 2021

01dec9:30 am12:30 pmManaging Patient ConversationFully Booked9:30 am - 12:30 pm Online Course


Event Details

This 1/2-day training course will be delivered using an online meeting platform.


To recognise the attitudes and behaviours that enable patients to feel heard and that they & their relatives/carers have been treated with compassion, dignity and respect.

Learning Outcomes

  • Discuss patient experiences
  • Why communication matters
  • Recognise barriers to communication
  • Identify key communication skills for:

Listening & responding to patients concerns, needs & preferences

Handling patients’ emotions sensitively & responding to difficult emotions

  • Tailoring information based on individual needs

Intended Audience

PET-CT Staff who communicate directly with patients

Method of delivery

This training course will be delivered using an online meeting platform. You will need a reliable internet connection, screen and webcam.

Course Requirements

A desktop computer or laptop with the following:

  • Web camera
  • Speakers
  • Microphone

Alternatively, participants can use a tablet. Mobile phones are not permitted as they do not provide the same functionality enabling participants to interact with the course effectively.

Please download the Zoom app rather than joining the call via a web browser as the app provides more functionality and a far more stable connection. You may need to speak to your IT department to assist and allow for the app to be installed.

Furthermore, participants will benefit from attending the course from a private space where you can interact with the facilitators and other candidates.

Course Sales

This course is free to any organisation in England that is part of the NC1 contract.

For any person or organisation outside of the NC1 contract interested in accessing any of our courses from the UK or Internationally, please contact the Academy to enquire about availability and course cost.

Contact Us

If you have any questions please call 0161 918 2445 or email

Further Information

Please see our booking Terms and Conditions and our Privacy Policy.


(Wednesday) 9:30 am - 12:30 pm


Online Course


Fully Booked