This 1/2-day training course will be delivered using an online meeting
To recognise the attitudes and behaviours that enable patients to feel heard and that they & their relatives/carers have been treated with compassion, dignity and respect.
- Discuss patient experiences
- Why communication matters
- Recognise barriers to communication
- Identify key communication skills for:
Listening & responding to patients concerns, needs & preferences
Handling patients’ emotions sensitively & responding to difficult emotions
- Tailoring information based on individual needs
PET-CT Staff who communicate directly with patients
Method of delivery
This training course will be delivered using an online meeting platform. You will need a reliable internet connection, screen and webcam.
A desktop computer or laptop with the following:
- Web camera
Alternatively, participants can use a tablet. Mobile phones are not permitted as they do not provide the same functionality enabling participants to interact with the course effectively.
Please download the Zoom app rather than joining the call via a web browser as the app provides more functionality and a far more stable connection. You may need to speak to your IT department to assist and allow for the app to be installed.
Furthermore, participants will benefit from attending the course from a private space where you can interact with the facilitators and other candidates.
This course is free to any organisation in England that is part of the NC1 contract.
For any person or organisation outside of the NC1 contract interested in accessing any of our courses from the UK or Internationally, please contact the Academy to enquire about availability and course cost.
If you have any questions please call 0161 918 2445 or email firstname.lastname@example.org
(Wednesday) 9:30 am - 12:30 pm
TICKET INFOFully Booked