Course Overview

Providing a positive patient experience can be challenging in busy clinical environments. This interactive workshop will offer an opportunity to refresh the key communication skills and behaviours that help patients feel that they have been listened to and treated as individuals with compassion, dignity and respect.

The facilitators will enable participants to discuss the communication challenges they face in the workplace and build confidence in patient-centred communication skills and strategies.

Learning Outcomes

• Discuss the importance of patient-centred communication.
• Identify the challenges in communicating with patients.
• Establish the relevance of working with patients’ cues.
• Provide a structure for interactions.
• Describe key communication skills.

Intended Audience

All patient facing staff.

Course Duration

1 half-day session.

Course Requirements

A desktop computer or laptop with the following:

• Web camera
• Speakers
• Microphone

Alternatively, participants can use a tablet. Mobile phones are not permitted as they do not provide the same functionality enabling participants to interact with the course effectively.

Due to this being an interactive course, if you do not have a device with a web camera, speakers and microphone, you will not be able to attend.

Please download the Zoom app rather than joining the call via a web browser as the app provides more functionality and a far more stable connection. You may need to speak to your IT department to assist and allow for the app to be installed.

In this workshop we will be discussing our professional experiences and confidentiality will be paramount. Participants must be in a private space, free from interruption and where they cannot be overheard.

Course Sales

This course is free to any organisation in England that is part of the NC1 contract.

For any person or organisation outside of the NC1 contract interested in accessing any of our courses from the UK or Internationally, please contact the Academy to enquire about availability and course cost.

Further Information

If you have any questions, please email petctacademy@christie.nhs.uk

Please read our booking Terms and Conditions and Privacy Policy.