Course Overview

Providing a positive patient experience can be challenging in busy clinical environments. This interactive workshop will offer an opportunity to refresh the key communication skills and behaviours that help patients feel that they have been listened to and treated as individuals with compassion, dignity and respect.

The facilitators will enable participants to discuss the communication challenges they face in the workplace and build confidence in patient-centred communication skills and strategies.

Learning Outcomes

• Discuss the importance of patient-centred communication.
• Identify the challenges in communicating with patients.
• Establish the relevance of working with patients’ cues.
• Provide a structure for interactions.
• Describe key communication skills.

Intended Audience

All patient facing staff.

Course Duration

1 half-day session.

Course Sales

Places are funded for any organisation in England that is part of the NC1 contract, such as Alliance Medical and NHS NC1 PET-CT Staff.

For any person or organisation outside of the NC1 contract interested in accessing any of our courses from the UK, please contact the Academy to enquire about availability and course cost.

Unfortunately, this course is not available to international candidates.

Further Information

If you have any questions, please email petctacademy@christie.nhs.uk

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